bci360i | Avaya (Voice)


			At bci360i, we believe that a voice network is only as good as the equipment that is interconnected to it, and AVAYA® provides the most reliable and robust product offering on the market, with quality IP based voice systems, which allows for future scalability, and dependability. AVAYA® IP Office Summary A phone system designed for small and medium businesses, AVAYA® IP Office offers powerful capabilities to help your employees communicate more effectively with customers, vendors, and each other. Combining advanced, big business functionality with the ease of use and simplified management that small businesses require, IP Office helps small businesses use communications to differentiate them from their competition. AVAYA® IP Office Built from the ground up specifically for small and medium-size businesses, IP Office delivers the communications capabilities big businesses are used to—with the elegant simplicity and ease of use small businesses consider a must have. This best-of-both-worlds small business phone system helps growing enterprises differentiate themselves from competitors through enhanced employee productivity, lower costs, and improved customer service. Three IP Office Editions to Meet Your Distinct Business Needs Choose from the Essential, Preferred or Advanced Edition of IP Office to get just the right combination of capabilities for your business. Keep costs down and still get the key communications capabilities with Essential Edition. Gain 10 times the voice messaging capacity of Essential Edition and handle dozens of calls simultaneously with Preferred Edition. Maximize productivity and efficiencies in customer service with Advanced Edition. Power Your People—User Productivity Solutions With Preferred or Advanced Edition, you can give your individual employees the communications tools they need to perform at their best. Power User Users control office communications using an IP phone, cell phone or laptop. Users receive all their messages—voice, email, and fax—in a single inbox, and are automatically notified of important messages. Set up conference calls on the fly, and have calls ring simultaneously on both mobile and desk phones. Learn More Fact Sheet: Preferred Edition Tech Info Mobile Worker Make any mobile phone an extension of the office phone system—complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees' personal numbers. Learn More Fact Sheet: Preferred Edition Tech Info Office Worker Designed for employees who work primarily at their desks, these communication tools help workers answer questions and convey critical information. Use a single, easy-to-use interface to manage conferencing, check the status of co-workers (see who’s on the phone, away, or on “do not disturb”), and for messaging, speed dial and IM. Learn More Fact Sheet: Preferred Edition Tech Info Teleworker Give teleworkers—employees who work remotely full-time—the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the IP Office system, you can hire talent from anywhere and save money. Learn More Fact Sheet: Preferred Edition Tech Info Back to top Receptionist Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices. Learn More Fact Sheet: Essential Edition Tech Info Customer Service Supervisor This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls. Learn More Fact Sheet: Advanced Edition Tech Info Customer Service Agent This browser-based client gives agents information about the number of calls on hold, in progress, or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction. Learn More Fact Sheet: Advanced Edition Tech Info Brochures AVAYA® IP Office Customer Brochure AVAYA® IP Office Phones Videos The Agency Group – Upgrading to AVAYA® IP Office White Papers The Definitive Guide to Upgrading Your AVAYA® Communications System AVAYA® IP Office Services IP Phone Applications Maintenance for Small and Medium Enterprises Strategic Communications Consulting Unified Communications Design and Integration AVAYA® IP 500 Office Equipment IP Office is a highly modular IP telephone system designed to meet the needs of home offices, standalone businesses, and networked branch and head offices for small and medium enterprises. The award-winning IP Office gives growing companies a complete solution for telephony, messaging, networking, conferencing, customer management, and unified communications. IP Office is a versatile communications solution that combines the reliability and ease of a traditional telephony system with the applications and advantages of an IP telephony solution. This converged communications solution can help businesses reduce costs, increase productivity, and improve customer service. At AVAYA®, our guiding principle is that customers should be supported in migrating to IP telephony at their own pace, following their own path. Our clients can use a mix of digital, analog, and IP technology and still take advantage of all the applications that convergence provides. IP Office addresses basic telephony needs, leverages built-in convergence capabilities, and capitalizes on robust unified applications to deliver intelligent communications to your users and customers. This small office IP phone system simplifies processes, and streamlines the information exchange within systems to create simple and effective communication experiences. The IP Office phone system supports a wide range of telephones, but the AVAYA® 5400 Series Digital phones and 5600 Series IP phones have been specifically designed to work with IP Office and provide small and medium enterprises with a choice of solutions to meet business efficiency and customer service requirements. The IP Office 500 solutions can be expanded through the use of expansion modules. AVAYA® IP Office delivers full voice functionality with a comprehensive set of features. The IP Office system can be configured as a voice-only PBX, using traditional circuit-switched lines, or as an IP telephony server using high-speed ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP trunks. The IP Office 500 communication solution can scale up to 384 telephones and 8 T1/E1 trunks. IP Office 500 Supports 12 expansion modules providing a combination of up to 384 analog, digital, IP, and 3rd party SIP telephones, with capacity for 16 analog trunks or 8 digital trunks (192 T1/PRI channels or 240 E1 channels). Optionally, SIP trunks are also supported. As with the IP Office 412, additional analog trunks can be achieved by using Expansion Modules. Optional support for up to 128 voice compression channels is available. The AVAYA® IP Office system includes a robust set of tools for administration (Manager), call tracking (SMDR), system monitoring and diagnostics (System Status Application). The ability for users to manage their own calls is supplied through a simple GUI (Phone Manager). Phone Manager functionality can be enhanced through simple licensing and to support IP softphones. When needed, add additional applications, including: Synchronizing voice mail messages in an email inbox for easy message management Scheduling conferences Uploading documents for real-time viewing Managing audio privileges for conference calls Using agent reporting and wallboards for call center environments The Auto Attendant application enables callers to route their calls to the relevant department/person without the need to speak to an operator/receptionist. Receptionists/operators can take advantage of the SoftConsole GUI application to present a professional view of the business to all callers. TAPI (Telephone Applications Programming Interface) support enables IP Office to be linked to Microsoft Outlook and other popular desktop applications for screen pops and PC-based telephony management. Investment protection is offered through handsets supported by several AVAYA® platforms, and provides a migration path that is forward and backwards compatible. IP Office supports IP and digital telephone operation, with large display desktop phones with sophisticated screen-driven feature access. Single button on/off control and menu driven displays are available for selected features for ease of use.